Terms & Conditions

Welcome to Zeenor
These Terms & Conditions apply to all visitors, users, and customers who access or use our website to browse and purchase products. By using this website, you agree to these terms in full.

1. About Us

Zeenor.ae is an online retail platform offering curated products. All purchases made through this website are subject to the terms listed below.

2. Eligibility to Purchase

To place an order, you must:

• Be at least 18 years old, or use the website under parental/guardian supervision
• Provide accurate personal and delivery information

Zeenor reserves the right to refuse service to anyone at any time.

3. Product Information

We make every effort to display product images, colors, and descriptions as accurately as possible. However:

• Slight color variations may occur due to screen/display differences
• Product packaging may differ slightly from website images

Zeenor reserves the right to update product details or discontinue products without prior notice.

4. Pricing & Payments

• All prices are listed in AED (United Arab Emirates Dirhams) unless stated otherwise
• Prices may change without prior notice
• Payment must be completed before order dispatch

We use secure payment gateways to ensure your payment information is protected.

5. Order Confirmation & Cancellation

Once an order is placed:

• You will receive an order confirmation email or message
• Orders cannot be cancelled once they are processed or shipped
• Zeenor reserves the right to cancel orders due to stock unavailability, pricing errors, or suspected fraud

6. Shipping & Delivery

• Delivery timelines are estimates and may vary due to courier delays, customs, or external factors
• Zeenor is not responsible for delays beyond our control
• Customers are responsible for providing correct shipping information

Failed delivery due to incorrect address may result in additional charges.

7. Returns, Exchanges & Refunds

Returns and exchanges are accepted according to our Return & Refund Policy.

Key points:

• Products must be unused, unwashed, and in original condition
• Items damaged due to misuse are not eligible for return
• Sale and clearance items may not be eligible for return

Refunds (if approved) will be processed through the original payment method.

8. User Conduct

You agree not to:

• Use the site for unlawful purposes
• Upload harmful or malicious content
• Attempt to breach website security

Any misuse may result in blocked access and legal action.

9. Intellectual Property

All website content including logos, product images, designs, and text are the property of Zeenor and may not be used without written permission.

10. Limitation of Liability

Zeenor is not liable for:

• Losses due to incorrect product usage
• Delays caused by courier partners
• Technical website errors outside our control

11. Governing Law

These terms are governed by the laws of the United Arab Emirates.

12. Changes to Terms

Zeenor reserves the right to modify these Terms & Conditions at any time. Changes will be updated on this page.

13. Contact Us

For any questions related to these terms, please contact:

Email: Contact@zeenor.ae
  WhatsApp: +971505195851